[Download] "Pragmatic Application of Service Management" by Mark Thomas * eBook PDF Kindle ePub Free
eBook details
- Title: Pragmatic Application of Service Management
- Author : Mark Thomas
- Release Date : January 15, 2016
- Genre: Computers,Books,Computers & Internet,
- Pages : * pages
- Size : 4625 KB
Description
Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management – The Five Anchor Approach provides comprehensive guidance, instructive illustrations, and helpful tables to create an integrated system based on COBIT, ISO 20000, ITIL, and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.
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